TERMS OF USE & PRODUCT RETURNS
The MPAXARIKA ANATOLIA online store is an online product sales store created by Mr. Achladiotis Alexandros & Co., which is based in Efkarpia, at 12 Konstantinoupoleos Street, Thessaloniki Prefecture, Tax Code 564 29 and Tax Identification Number 999546408.
The website of the store "MPAXARIKA ANATOLIA" aims to inform consumers about its products. O
The website of the store "MPAXARIKA ANATOLIA" accepts orders exclusively from authorized wholesale customers (B2B) who are registered (Registered Customers) and have access (Login Credentials) to the wholesale and ordering platform.
Access to it and its use are subject to the following terms and rules, which take precedence over any contrary express or implied agreement between the store "MPAXARIKA ANATOLIA" and its users/visitors/customers.
The store takes every reasonable measure so that the data and information contained on its website are complete, accurate and reliable. The store does not guarantee the correctness, completeness, accuracy and reliability of the above information and is not liable to the users for any damage due to their incorrect and inaccurate nature. The store reserves the right to modify its website, to add, modify and remove any element and information included in it without notice. It still reserves the right to modify these terms at any time. Your access to the store's website confirms that you have understood the terms hereof and fully agree with them. For any dispute arising from the use of the services herein between the user and the store, Greek law is applicable and the courts of Thessaloniki are competent.
Furthermore, you can apply for the out-of-court resolution of the dispute to the independent authority "Consumer Advocate", at the email address http://www.synigoroskatanaloti.gr/ or to the European Alternative Dispute Resolution Body, on the relevant Online Dispute Resolution (ODR) platform of the European Commission: http://ec.europa.eu/consumers/odr
ORDER
The conclusion of a valid order is possible if the wholesale customer (B2B) is legally competent according to the Greek Civil Code, i.e. if he has reached the age of 18ο έτος της ηλικίας του και δεν τελεί υπό δικαστική συμπαράσταση ως προς τη σύναψη σύμβασης πώλησης.
The order is placed:
A) Via electronic order by following the following steps:
The consumer registers on the store's website by filling in the corresponding form with his name and e-mail address and the full details of his business. He will then receive from the sales department in his e-mail a message confirming his registration.
In order to place an order, fill in the relevant form with the necessary information to conclude the contract.
Completion of the order takes place with the unreserved acceptance of these Terms of Use and its Final Submission. Until the point of Final Submission, the customer can cancel the order to be completed at any time. From the moment of Final Submission onwards, the cancellation is carried out in agreement between the customer and the store either by phone or by email to info@mpaxarika-anatolia.gr marked "Cancel Order" and its code, if the order has not yet been shipped. In the event that the order has been shipped, the return costs are borne by the customer.
After sending the order form, the consumer receives a copy of the order, which he can save and/or print, which includes:
- the full name and address of the store.
- the essential characteristics of the good.
- the price, quantity and transport costs as well as value added tax, if not included in the price.
- the method of payment, delivery and execution.
- the duration of the offer or price.
- the right of withdrawal, and in particular the terms and manner of exercising the right, and in a separate form of the declaration of withdrawal.
- information about after-sales service and existing warranties.
- the order code with which he can track the progress of his order.
Intellectual property rights.
The content of this website is the intellectual property of the shop ¨MPAXARIKA ANATOLIA¨. The distinguishing title, the trademark and the name of the site, on which the website is posted, are the property of the store. All information, text, graphics, design, software and original photographic material are the intellectual property of the store and are protected under relevant provisions of Greek and European law. Any act of reproduction, distribution, modification or use of them for commercial purposes is prohibited without the prior written permission of the store ¨MPAXARIKA ANATOLIA¨.
Right of return/replacement.
In the event of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge to a) repair of the product or b) its replacement or c) a reduction of the price proportional to the defect or d) withdrawal from the sale.
The consumer has the right to demand, free of charge, the correction or replacement of the product if:
- The order is executed incorrectly, i.e. an item other than the one ordered or the wrong quantity or defective product or damaged packaging is delivered.
- The consumer contacts the store within 48 hours of receiving the product on the phone (30) 2310 623329 ή στο mail info@mpaxarika-anatolia.gr, in order to flag the problem and approve its return.
- If it is a product that does not correspond to the order, that it has not been used and is in its packaging in the condition it was received.
- In any case, the product must be returned with all original accompanying documents (proof of purchase) and in its original packaging.
- Returns are made with the postal company that we will indicate to you for our customers and at the expense of the store.
Right of withdrawal.
The consumer has the right to withdraw without reason within fourteen (14) calendar days, unless a longer period has been agreed, by returning the goods to their original condition, without incurring any costs, except for transport costs. This period starts from the receipt of the products. In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the sums paid by the consumer within fourteen (14) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:
- Complete and send the relevant withdrawal form that is granted to him when placing the order.
- The product has not been used, no parts have been removed and no modifications have been made.
- The ¨MPAXARIKA ANATOLIA¨ store tags and product labels have not been removed or damaged in any way.
- All documents accompanying the product, such as the warranty, instructions for use, and proof of purchase, are returned.
- The product is shipped in the packaging in which it was received.
- Email sent to info@mpaxarika-anatolia.gr with indication of return and mention of the order code.
The "MPAXARIKA ANATOLIA" store bears no responsibility for any loss or damage to the product during the return transport.
In the event that the products are returned damaged or incomplete, the store "MPAXARIKA ANATOLIA" has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the customer requirement.
In the event that the products are returned damaged or incomplete, the store "MPAXARIKA ANATOLIA" has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the customer requirement.

